Contact Us

For further information or inquiries about Affirmative Insurance Holdings, Inc., please contact us.

Corporate Office:
Affirmative Insurance Holdings, Inc.
4450 Sojourn Drive, Suite 500
Addison, Texas 75001
(800) 877-0226
Affirmative Claims Hotline:
(800) 877-0226

For job inquiries, please visit our Careers page.

Claims and Payments

You can either make a payment at your agent's office, mail your payment to us or pay online.   Make a Payment

Affirmative Insurance Services, Inc.
P.O. Box 9030
Addison, Texas 75001
(800) 877-0226
Affirmative General Agency, Inc.
P.O. Box 9030
Addison, Texas 75001
(800) 877-0226
Call your agent or broker to make any changes to your policy (adding a new car, adding a new driver, etc.)
Remember, auto insurance is mandatory in most states.  If your policy has expired, contact your agent immediately to ensure you have continued coverage.

After an accident or loss, call our claims hotline to report it.

(800) 877-0226
  1. Do not leave the scene.
    • Call the police immediately to report any accident, no matter how small, which results in personal injury or vehicle damage.
    • Notify the police about any medical assistance that may be needed or any vehicle that is not drivable.
    • Warn other vehicles by turning on your vehicle’s flashers and setting up flares.
    • Do not accept responsibility or otherwise discuss the accident with anyone except police authorities and your insurance company.
    • Do not accept any monetary settlement at the accident scene.
    • Remain calm and courteous.
  2. Exchange information with the other driver.
    • Write down the driver’s license number, license plate number and state.
    • Get the Insurance Company name and policy number.
    • Write down the make, model, year and description of the vehicle.
    • Record the name, address and telephone number of the other driver.
    • Write down the names and addresses of all passengers, injured persons or anyone with property damage.
    • Get the names and contact information from at least 2 witnesses if possible.
  3. Diagram the accident scene before leaving the scene.
    • Note time of day, weather and condition of roadway (wet, icy, dry).
    • Show positions of all vehicles involved in the accident.
    • Write down the details you feel are important.
    • Take pictures of the vehicles involved and of the accident scene with your smartphone.
    • After taking care of everything at the scene, notify your insurance company immediately.  Keep copies of all paperwork relating to the accident.